Life Coaching & Soul Care, LLC

Frequently Asked Questions

What's the Difference in Coaching and Counseling?

Counseling looks back and helps you understand how you got to where you are and why. You must very slowly process the past before you can begin to understand today and plan for tomorrow. Coaching starts where you are now and determines where you want to go next; we create a road map together and begin the work of forward motion.

What Forms of Payment Do You Accept?

I accept all major credit cards and debit cards.   Payments must be made prior to each session in order to hold your requested appointment time as there may be a wait list. I do NOT invoice partners or third parties for payments after services have been rendered. I use a HIPAA compliant secured platform to accept payments prior to sessions so that we can focus on issues rather than fees. This helps to keep my fees low so that more people can afford them. 

What Hours Are You Available?

Evening hours are by appointment on Mondays, Tuesdays, and Thursdays from 5:00-8:00pm (last session begins at 7:00pm); and on the first and third Saturdays of each month from 10:00am- 2:00pm (last sessions begins at 1:00pm). Weekdays hours are by appointment on Tuesday-Friday from 10:00am-4:00pm (last session begins at 3:00pm).

What is Your Cancellation Policy?

If you are unable to attend a session, or schedule a video session in its place for the same time, you are expected to provide this office with 24-hours notice to cancel beforehand. Otherwise, you will be charged the full rate for the session. If you have a Monday evening appointment, the same 24-hour notice applies as I only see partners two evenings per week. Sessions are scheduled at your convenience and, without proper notice, that time cannot be given to another partner who may have to wait longer for an open appointment.

Please note that in the case of inclement weather, no one is expected to put their safety at risk. You will not be charged if the roads are too hazardous to travel.

Are You Reachable Between Appointments ?

Partners do sometimes call and/or text me between sessions for brief updates or with questions. In the event that serious boundary issues should arise, we will work together to find  solutions such as more frequent (billable) video or phone sessions, alternative crisis lines, local support groups, etc. 

What Are Video Sessions?

In order to make sessions available to clients living throughout the state of North Carolina, I provide telehealth sessions using a HIPAA compliant platform. This requires a computer or phone with a camera and speakers in an area with privacy. This enables partners to schedule sessions at their convenience without having to drive to and from an office location that may be difficult to reach. Session rates are the same as for in-person meetings. You can complete necessary forms, securely message me, and meet with me all on the same platform.

Why Self Pay?

Self pay sessions allow you to see a counselor/coach without being limited to a set number of visits or being assigned a diagnosis. Most insurance plans don't cover marriage or couples counseling unless one partner has a diagnosis. Christian counseling is often not covered by insurance without a diagnosis at all. Self pay gives you more choice in who you see, how often, and in the length of your sessions. While the usual session length is one hour, you may have longer sessions for the appropriate fee.

Additional Questions?

I would be more than happy to answer any other questions that you may have. Please feel free to call or email me through this website! You can even book your preferred appointment time by clicking on the link below:

https://higherlever.clientsecure.me/

© 2015 by Higher Level Life Coaching & Soul Care, LLC.

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