Life Coaching & Soul Care, LLC

Frequently Asked Questions

What's the Difference in Coaching and Counseling?

Counseling looks back and helps you understand how you got to where you are and why. We must very slowly process the past before we can begin to understand today and plan for tomorrow. Coaching starts where you are now and determines where you want to go next; we create a road map together and begin the work of forward motion.

What Hours Are You Available?

Evening hours are by appointment on Mondays and Thursdays from 5:30-8:00pm; and on the first and third Saturdays of each month from 10:00am- 2:00pm. Weekdays hours are by appointment on Tuesday-Friday from 10:00am-4:30pm.

What is Your Cancellation Policy?

If you are unable to attend a session, or schedule a video session in its place for the same time, you are expected to provide this office with 24-hours notice to cancel beforehand. Otherwise, you will be charged the full rate for the session. If you have a Monday evening appointment, the same 24-hour notice applies as I only see partners two evenings per week. Sessions are scheduled at your convenience and, without proper notice, that time cannot be given to another partner who may have to wait longer for an open appointment.


Please note that in the case of inclement weather, no one is expected to put their safety at risk. You will not be charged if the roads are too hazardous to travel.

What Forms of Payment Do You Accept?

I accept all major credit cards and debit cards.   Payments must be made prior to your session in order to hold that time as there may be a wait list. I do NOT invoice partners or third parties for payments after services have been rendered. I use a HIPAA compliant secured application to accept payments prior to sessions so that we can focus on issues rather than fees. This helps to keep my fees low so that more people can afford them. We can discuss the associated fees when we schedule your first session.

What Are Video Sessions?

You may prefer, for any number of reasons, to schedule online sessions in a secure online meeting room. This requires a computer or phone with a camera and speakers in an area with privacy. All sessions are held using a secure HIPAA compliant vehicle. Session rates are the same as for in-person meetings. We can discuss this option if you are interested.

Why Self Pay?

Self pay sessions allow you to see a counselor/coach without being limited to a set number of visits or being assigned a diagnosis. Most insurance plans don't cover marriage or couples counseling unless one partner has a diagnosis. Christian counseling is often not covered by insurance without a diagnosis at all. Self pay gives you more choice in who you see, how often, and in the length of your sessions. While the usual session length is one hour, you may have longer sessions for the appropriate fee.

Additional Questions?

Are You Reachable Between Appointments ?

Partners do sometimes call and/or text me between sessions for brief updates or with questions. In the event that serious boundary issues should arise, we will work together to find  solutions such as more frequent (billable) video or phone sessions, alternative crisis lines, local support groups, etc. 

I would be more than happy to answer any other questions that you may have. Please feel free to call or email me through this website!

© 2015 by Higher Level Life Coaching & Soul Care, LLC.

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